Returns & Exchanges

We want you to be completely satisfied with your Lisa Eldridge purchase. If you are not entirely happy, you may return unopened and unused products in their original packaging within 14 days of receipt.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original, unopened condition and within the 14-day return window starting from the date of delivery.

• 2.
  Contact Customer Support

  Email our concierge team with your order number and the reason for your return to receive a Return Authorization and the correct return address.

• 3.
  Secure Packaging

  Carefully pack your items to prevent damage during transit, ideally using the original shipping box and protective materials provided.

• 4.
  Ship and Track

  Send your package using a tracked shipping service and retain your proof of postage until your refund has been processed.