Frequently Asked Questions
Everything you need to know about your Lisa Eldridge Beauty order.
Where does Lisa Eldridge Beauty ship to?
We offer worldwide shipping. Delivery times and costs vary depending on the destination, with express options available for most international regions.
What is your return policy?
We accept returns on unused and unopened products within 14 days of receipt. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are your products cruelty-free and vegan?
Lisa Eldridge Beauty is a cruelty-free brand. Many of our products are also vegan; please check the specific product page for a full list of ingredients and certifications.
How can I track my order?
Once your order has dispatched, you will receive a confirmation email containing a tracking link to monitor your package's journey.
Can I change or cancel my order after it has been placed?
Our warehouse processes orders quickly to ensure fast delivery. Please contact our customer service team immediately, but note that we cannot guarantee changes once the order is in fulfillment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.